20577.01 Knowledge Management
|Class time: 9:00 - 11:50 a.m. & 1:00-3:50 p.m.||                 ||Fall 2004|
|Days of classes: Aug. 28, Sept. 4, 11, 18, 25, Oct. 2, 9, Final Exam on Oct. 16.|
|Instructor: Dr. Chih-Yang Tsai|| Office: SBB 148, TEL: 257-2934 |
|Email: firstname.lastname@example.org||URL: http://www.newpaltz.edu/~tsaic|
| Office Hours: Tues. & Thur., 1:30-3:30PM, other times by appointments|
"Knowledge is the only meaningful resource
today..."-- Peter Drucker.
Objectives: The main objective of this course is to address the
importance of knowledge assets in gaining competitive advantages and to study
some guiding principles on how to effectively managing knowledge assets.
There are three major focuses in
- Introducing various types of knowledge and addressing the issue of
knowledge creation, organization, and dissemination.
- Investigating effective approaches to foster an organizational culture for
knowledge creation and sharing.
- Identifying the best practices and pitfalls of Knowledge Management implementation and surveying
- Obtaining hand-on experience from analyzing the KM needs and recommending solutions to a regional
Academic Integrity: please refer to the school's academic
Prerequisite: MBA Foundation Courses
Textbook: 1. Knowledge Management - Challenges, Solutions, and Technologies,
by Becerra-Fernandez, I., Gonzalez, A., and Sabherwal, R.,
Pearson Prentice Hall, 2004. (ISBN 0-13-101606-7)    2. My lecture notes.
Access to Blackboard Server: All announcements, homework assignments,
transparencies used in class lecture etc. will be made available on the
blackboard server. Every student will get an account for the course.
Please check the announcement periodically for new events (Events will
also be announced in class.)
Please read the first three chapters for our first class.
Discussion questions will be posted when your blackboard accounts are setup by
Project subjects: The following three project subjects are defined for students to practice and go through the knowledge
management solution process. They broadly defined with some sampled details
that you can use as a starting point.
We will use a municipal Housing Authority case as a reference to get some hand-on experience and to walk through the three project subjects.
- Corporate Governance and Control: (focus -- critical business knowledge nowaday) Sarbanes-Oxley, IT governance/portfolio management
- Taxonomy and Search Engine: (focus -- organization and dissemination of knowledge) library of congress, google, XML, key words
- KM practice and Tools: (focus -- KM in action) best practice, software packages
- Each student is assigned one of the three project subjects during the first class meeting.
Students start from the assigned subject to collect and document materials to be shared in the next class.
After that, each student is rotated to the next subject area and repeats the same process taking as
input whatever created by others in the previous week(s).
The process is repeated three times until every student gets a chance to work on all three subjects.
The purpose of the first
three weeks (weeks 2 to 4) is to create an environment where knowledge is created and shared.
- By the end of the fourth week, each student chooses a topic among the three to further
the project and organize the knowledge obtained in the next two weeks.
- In weeks 5 and 6, all students choosing the same subject work together to organize all materials created.
This includes proper documentation where materials are organized to facilitate
search. (This part includes both team work and individual effort.)
Identifying key words based on taxonomy would be helpful.
- I will reserve some time every week in the afternoon session for discussing the project.
The process of completing the project itself is considered a KM practice. As a result, a great portion of your overall performance is based on the weekly progress
and final report of the project. To encourage knowledge creation and sharing, we will develop a peer review system to reward good work.
Among the 7 points assigned for each weekly report, 3 points come from the feedback of the whole class; 2 points come from the evaluation from the
instructor and another 2 points come from the students who use your materials as input in the following week.
- Class Participation (20%): This includes attending classes in time (5%) and
participating in class discussions (15%).(from week 2 to week 7)
- Weekly evaluation of projects (35%): 7% for each week from week 2 to week 6 -- 3% from peer review, 2% from instructor review, 2% from
- Final Project Report and Presentation (20%): 10% for individual work and 10% for team work
- Final Examination (25%): Test your general understanding of the subject area.
Specific details will be announced before the test.
- Grades are non-negotiable. Your grades are based purely on your performance on the items listed above. The instructor will not
change your grade except for curves given to all students and errors in grading tests and recording scores.