Managing Operations and Information
Days and Class Hours: Spring 2005
Saturdays from 9:00 a.m. - 11:50 a.m.
and 1:00 p.m. to 3:50 p.m.: 7 Saturdays: January (22, 29), February (5,
12, 19, 26), March 5 and a 2-hour final exam on March 12.
Objective:This course is designed
help students understand the role of two important business functions,
Operations and Information, in an organization and address key
issues in the two areas. One of the focuses is on the interaction
between the two functional areas.
It covers the materials described under the title, Business Environment & Concepts -
Information technology, in the revised Uniform CPA Examination.
On the operations management side,
major topics include
which have benefited and changed greatly
to the development of information technology. On the information
technology side, we emphsize the development in
- Operations Strategies,
- Global Operations,
- Just-In-Time Systems,
- Supply Chain
- Total Quality Management
It examines the emerging role of IT as a
functional area and covers information technologies used at various
of business decisions and operations.
- information systems (relational
data warehouse, CRM, OALP, data mining),
- collaborative technologies,
- information and network security,
- legal issues such as intellectual
copy right and antiturst
Laudon & J. Laudon, "Essentials
of Management Information Systems", 6th Edition, Prentice-Hall,
ISBN 0-13-145144-8. Due to cost concerns, I do not order
any textbook for the Operations Management part of the course.
Access to Blackboard Server: All
announcements, homework assignments, transparencies used in class
etc. will be made available on the blackboard server. Every
will get an account for the course. Please check the announcement
periodically for new events (Events will also be announced in class.)
Academic Integrity: please
read the academic
integrity policy carefully.
- Presentation (20%):
student is assigned to take charge of presenting a chapter (some
chapters may have more than one student). I will take
charge of the first two weeks and student presentations start from the
week of the semester. In addition to the print out of your slides, you
will also hand in an essay (no more than three pages) summarizing your
(14%): There will be three weekly assignments. Students
can choose to work on two of the three, each accounted for 7%.
- Case Studies (20%):
Three cases from the textbook will be discussed. Students can
choose to work on two of the three, each accounted for 10%.
- Final Exam (30%): an
exam that covers all subject discussed in class.
- Class participation (16%):
are expected to participate in class discussions. Evaluation of
participation include relevance, frequency, depth of students' comments
to the subject being discussed. Cases and Assignments are counted
only for students participated in class discussions.
- Scheduled dates for tests: 9:00-11:00AM,
All chapter numbers and page numbers
refer to those from the textbook.
Software Exercise (p. 35),
Dirt Bikes U.S.A. (p. 36)
| Enterprise Integration: The
Pepsi Challenge (p. 366)
Software Exercise (p. 183), Dirt Bikes USA (p. 183)
|Chapters 4, 6
|Case Study: Will New Systems Keep Delta Flying (pp. 291-295)
|Chapters 5, 8
|Developing an Open Source Solution for Knowledge Management
||Chapters 3, 9
|International Case Study 1 (pp.
|Chapters 11, 12
||Chapters 13, 14, 15
Course Preparation Guides
There are some basic guidelines students
follow when preparing for class presentation, homework, chapter
Evaluation of performance on those assignments are largely based on
guidelines. There are common issues for example, relevance,
clarity, etc. for all those assignments. There are also unique
in each form of assignment. For example, in class presentation,
management is one important issue but it is not as critical in other
of assignment. Specific requirements for presentations, comments,
and chapter papers chapter can be found in the guideline