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20312.02 Operations Management (Fall 2003)

Objective: The course is designed to give students an integrated view of the Operations function in an organization. Topics covered range from Strategic Choices to Operational Decisions and include subject areas such as Operations Strategy, Total Quality Management, Project Management, Supply Chain Management, etc.   Recent issues related to Operations Management such as Global operations, E-Commerce, and Information Technologies will also be addressed.  In addition, a special focus is placed on improving students' analytical skills.  As a result, students will be asked to build spreadsheet based decision support systems.

Textbook: Operations Management , 6th Edition, by Lee J. Krajewski & Larry P. Ritzman, Prentice Hall, 2001

Computer Software: Microsoft Excel, Microsoft Project, etc.

Office Hours For Fall 2003:  Tuesday and Thursday  1:30-2:00PM & 3:30-5:00PM, other times by appointments

Access to Blackboard Server: All announcements, homework assignments, transparencies used in class lecture etc. will be made available on the blackboard server.  Every student will get an account for the course.  Please check the announcement periodically for new events (Events will also be announced in class.)

Academic Integrity: please refere to the school's academic integrity page.


    1. Tests (70%): There will be three tests including the final examination. Among the three, the two lower scored tests will be accounted for 20% apiece and the remaining one is accounted for 30%. All tests are closed book/note unless instructed otherwise. All three tests are non-cumulative and are treated equally. Therefore, the final examination is also a 75 minutes test.
    2. Assignments (15%): Homework assignments are due a week from the day they are assigned unless otherwise specified. No late homework will be accepted.  All assignments receive one of the three grades, GOOD (v+), SATISFACTORY (v), POOR (v-).  The emphasis on assignments is more on participation than on correctness.
    3. Participation (15%):  Among the 15%, 8% comes from on time attendance and the remaining 7% comes from participation in classroom discussions.
    4. Policy for makeup examination: Makeup examinations are allowed only for legitimate reasons and the instructor needs to be notified beforehand unless there is a proven emergency situation.
    5. Claims of recording errors: Results of tests and assignments are circulated in class and posted regularly. Claims of recording errors should be made within one week of their release time.  Please keep all returned tests and assignments.
Syllabus: Although all subjects in the textbook will be covered to provide an integrated view of Operations Management, due to time constraint some subjects will be discussed in details (topics in bold-faced letters) while others briefly introduced. However, the depth and sequence of coverage may be altered according to students' background and feedback.
Overview and Strategic Issues: Operations and Productivity, Operations Strategies Chapters 1, 2,
Process Management Chapter 3
Managing Project Processes Chapter 4
Managing Technology Chapter 5
Managing Quality Chapters 6, 7
Capacity, Location, and Layout Chapters 8, 9, 10
Supply Chain Management Chapter 11
Forecasting Chapter 12
Inventory Management, Aggregate Planning, Scheduling, etc. Chapters 13-17