SUNYNP Student Computer Help Desk

This is a general troubleshooting guide for students using Windows Vista who cannot connect to the Internet.

1. Click the Windows icon at the lower-left corner of the screen.
2. In the search box type in "cmd" (without the quotes) and press Enter.
3. In the black box, type in "ipconfig" without the quotes and then press Enter.
4. Under the heading "Ethernet adapter Local Area Connection" you should see a line that says "IPv4 Address" which has 4 groups of numbers seperated by periods. The first group of numbers should be 137. The second group of numbers should be 140. If the first and second group of numbers are not 137 and 140, please contact the Student Help Desk. The image below shows you what you should see in the black box if your IP Address is correct.